FAQs

We hope you find the answers to most of your questions here. If not, please telephone our Customer Services Department Tel: +44 (0) 1908 274066 or email ouw-customer-services@open.ac.uk and a member of staff will be pleased to help you.


General

Why are some programmes only available for training and education purposes?

Open University programmes have a wide variety of content. Much of this material is original and created by The Open University, but generally its programmes also contain material from non Open University sources. When securing permission from these sources to include their material in its programmes The Open University has to decide whether to pay for a licence to distribute the material to the training and educational market or to a wider retail one. If the cost of purchasing licences for the retail market is not financially viable it has to limit its availability to the training and educational market.

How do I buy co-published books?

Please see our list of co-publishers here.

Why doesn't the Open University sell the books from its own site?

When any of the Open University books are co-published it is then the responsibility of the other publisher to take over the role of selling the book for profit, the OU will only use their stock for OU students. All commercial sales of these books, therefore, need to go through a 3rd party so they can be purchased directly from the other publisher.

How do I find the item(s) I am looking for?

To find the item(s) you require you can search by the broad subject categories in the Browse Subjects list, or use the keyword Product Search.


If you know the order code or ISBN number of the product you are looking for, you can type this in the keyword search and go straight to the item you require.


If you would like to see all the available materials from an Open University course, simply type the course code in the keyword search box.

What do I do if I'm having difficulty in using the site?

If you are experiencing problems or have any comments please email customer services ouw-customer-services@open.ac.uk.


Can I send my payment details by email?

Never send any credit/debit card information by email, either to this site or any other. Emails are very insecure, not encrypted and they can easily be intercepted and read.


How will my goods be delivered to me?

Your goods will be delivered to you either by Royal Mail, by parcel post or by courier, depending on the weight. You may receive your goods in instalments, depending on the availability of the items of you have ordered.

Is there anywhere that I can go and view the material before deciding whether I want to purchase it?

Yes, you can view the material at your nearest Regional Centre. You will need to telephone the Centre first to make an appointment. Visit the Open University Addresses webpage (http://www3.open.ac.uk/contact/all.aspx) for further details.

If I purchase an item from Open University Worldwide Ltd and it is not what I want can I have my money back?

Please see our Terms and Conditions or telephone +44 (0)1908 274066 for details of our 14 day money back guarantee.

I would prefer not to buy online, what should I do?

Please telephone our Customer Services department on +44 (0)1908 274066 and they will be able to help you.


Software

How do I know if the software will work on my computer?

The Open University’s current computer specification is as follows:

Processor: 3.0GHz Pentium 4 or 2.0GHz dual core or similar
Memory: 512MB (more required with Windows Vista or 7)
Operating System: Windows XP/Vista/7
DVD Drive: Yes


More information may be available in the individual product description on this website. Please contact a member of our Customer Services department on +44 (0) 1908 274066 or ouw-customer-services@open.ac.uk if you require further details.

Please note that our software cannot be run on Apple Macs.


What format is the software available in?

Software is supplied on CD-ROM. The format of each piece of software is indicated in the software description.

Can software be copied?

Open University software can only be copied if a multi-user licence has been purchased. Please contact a member of our Customer Services department on +44 (0) 1908 274066 or ouw-customer-services@open.ac.uk if you require details.

Can I buy a software multi-user site licence for my organisation?

Please see details of educational licencing here, or contact Customer Services ouw-customer-services@open.ac.uk tel: +44 (0) 1908 274066.

Can I use the software outside my institution, for example when I am on a lecturing tour?

No. The software can only be used on the licensed site.

Study Packs

What is a study pack?

Study packs are multimedia resource packs on a wide variety of topics. A typical study pack might include a printed study guide and an audio CD or CD-ROM.

Will I gain any credits that I can put towards a degree?

Study Packs do not gain credits towards an Open University Degree, they are purely for your own interest.

If I purchase a Language Study pack and then register on the corresponding Open University language course, do I get a refund?

No.