We classify our published information under three main headings to make it easier to find what you are looking for. These should help you to understand our organisation (who we are), our operations (what we do) and our business practices (how we do it).
Our publication scheme document lists the classes of information that we publish. Classes refer to the types of information that are published rather than the information or publications themselves.
The scheme document puts the classes into sections and these are also shown on this page.
You can follow the heading links to see the sections and their classes. You can then view the information using the links from the classes to the information pages.
Much of the information that we hold is commercially sensitive, so our classes do not include business documents or internal planning information. Similarly, we do not include our clients' confidential information or individual customers' personal data.
Who we are
Who we are:
Basic company information
Company objectives
Organisation diagram
Relationship with The Open University
Corporate management:
Annual report
Financial regulations
Management structure
What we do
Operations and services:
Departmental functions and objectives
Publications:
Current company information
Current product information
Recent press releases
Newsletters
Previous publications
How we do it
Policies and procedures:
Departmental working processes
Employment terms and conditions
HR policies
Complaints:
Company complaint procedures
Departmental complaint procedures
Publication scheme:
Changes to classes
Contact details
Publication scheme text document
This page was last updated on 5th February 2004