Money Back Guarantee
We will refund to you the full price you paid for the Goods (including any cost of delivering the Goods to you which is included in the price) provided that you cancel this Contract in writing to us within 7 days of the date that the Goods were received by you.
We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given written notice of your cancellation.
Damaged and Defective Goods
OUW warrants that (subject to the other provisions of these Terms and Conditions)
upon delivery, and for a period of 30 days from the date of delivery, the Goods will not be defective; and
upon delivery the Goods will not be damaged.
OUW shall not be liable for breach of the warranties unless:
in the case of the warranty, the Customer gives written notice of the defect to OUW within 90 days of delivery and in the case of the warranty, the Customer gives written notice of the damage to OUW within 7 days of receipt of the Goods either by completing and returning the fault card enclosed with the Goods or by email to our email address given on Our Site; and
the Customer, if asked to do so by OUW, returns such Goods to OUW at the Customer's cost.
Nothing in these Conditions shall affect your statutory rights.
We may refuse to refund you if:
you make any use of the Goods after giving notice of cancellation;
the defect/damage arises because you failed to follow our oral or written instructions as to the installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice;
the defect arises from normal wear and tear; or
the defect/damage arises from accidental damage.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.