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Supporting Students by Telephone - OTTK20We develop our own style in our telephone contact with students, whether we are contacting students to check their progress, responding to student queries or conducting scheduled one-to-one or group tutorials. This toolkit has been written to facilitate that process of development, by bringing together ideas about the particular strengths and challenges of the telephone medium and suggestions for good practice in using it.
This toolkit includes a book, an audio CD and handouts.
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Publication Year: 2003
ISBN: 9780749266783