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The Crunch: Just Do It - SOM-CRUNCH VC16/2Richard Foulger believes that "Quality is whatever the customer says it is". As Chief Environmental Health Officer at Bromley Council, UK, Richard has created a highly customer responsive culture through the empowerment of his team of 90 staff. This cultural change has transformed the department and brought a number of awards. This success is due to applying private sector business practice to a public sector organisation. In 'The Crunch: Just Do It', we watch Richard and the team at work helping to solve the problems of the residents of Bromley.
Browse 'Business and Management' to see the other video titles in The Crunch series.
Publication Year: 2000
Length: 29mins
ISBN: 9780749246990