Customer Complaints Procedure
Open University Worldwide is committed to providing high quality services. From time to time, these may not match your expectations as our customer, and in these circumstances we want to hear from you so that we can put things right. Your comments and complaints are an important source of information for maintaining and improving the standards of our service.
- In the first instance, if you feel you have not received adequate service, you should contact the person who supplied the service, who will endeavour to rectify the problem.
If you are still dissatisfied with the response given and want to take the matter further, the procedure should be as described below.
- Please write to Customer Complaints, Open University Worldwide Ltd, Michael Young Building, Walton Hall, Milton Keynes, MK7 6AA, giving details of the substance of your complaint, the sequence of events and references to any earlier correspondence. We will send you a letter of acknowledgement and say who will be dealing with the complaint. You should expect a response within 10 working days, either answering in full or giving a date by when a full answer will be given.
- If, when you receive a full answer you consider the matter unresolved you should write to the Director of Product Sales at Open University Worldwide, outlining your complaint and attaching any information or correspondence that is relevant. You should expect a response within 10 working days.
Open University Worldwide wishes to emphasise that, while every effort is made to ensure accuracy, products are subject to availability or alteration.